100% Satisfaction Guaranteed!

  • At Kodiiac, great customer experiences are a cornerstone of our brand, so if you're not completely satisfied with your purchase or the shopping experience, contact us and we'll make it right with our 100% Satisfaction Guarantee.   It's that simple!  

Lifetime Returns

  • Every purchase you make at Kodiiac is covered by Kodiiac's "Lifetime Return" policy.  If the product that you purchased doesn’t work out, is unused and in it's original packaging, you can return it for a refund or an exchange at anytime - even if its 10 years from the date of purchase.  
    • Just send us an e-mail at support@kodiiac.com notifying us of the return and we will issue a RMA (Return Merchandise Authorization). 
  • Once your return is received, we will send you an email to notify you that we have received your returned item.  
  • We will send you a follow-up e-mail notifying you that your refund will be processed within 2 business days and a credit will automatically be applied to your original method of payment.  Once we process the payment, it can take up to 5 additional business days to see the credit due to varying processing timeframes for each financial institution.  

3 Ways to Free Shipping

  1. All purchase over $79 receive free standard shipping.
  2. Kodiiac PRO customers receive free two-day shipping and early access to events and promotions.  Join today for $59/yr and save $20/yr off the $79 annual membership fee.  A portion of this fee is donated to the National Forest Foundation for the preservation of our pristine landscape and wilderness.
  3. Amazon Prime customers who login and pay with Amazon also receive free two-day shipping.

KodiiacPro Membership Rewards

  • Kodiiac Pro members receive two-day free shipping on all camping, hiking, climbing, biking, and snow sport equipment and apparel purchases.  You will also get early access to Kodiiac events and promotions.  

If you have any questions, contact us via e-mail or chat with a Gearhead.